Refund & Cancellation Policy

First subscription payment

If you’re purchasing a paid Jellybean subscription for the first time, you may request a full refund within 14 calendar days of your first payment. This applies to monthly and annual subscriptions, including customer-profile capacity purchased in that initial transaction. This offer applies once per customer business. If a refund is issued, the subscription will be cancelled and access to its paid features will end.

Renewals and additional purchases

After the initial 14-day period, subscription payments, renewals and separately purchased capacity increases are generally non-refundable. We do not ordinarily provide prorated refunds for unused time or capacity. This does not limit refunds required by law, corrections of billing errors, or refunds available under the applicable payment provider’s terms.

Cancelling your subscription

You may cancel your subscription before its next renewal to prevent future subscription charges. Unless a refund or another applicable requirement ends access earlier, your paid features remain available until the end of the current paid billing period. Cancellation does not automatically refund previous payments.

To cancel, use Cancel renewal in your project's billing settings, or email hello@jellybean.xyz from the account that manages the project and we will cancel it for you.

Billing errors and service problems

If you believe you have been charged incorrectly, charged twice, or cannot access the paid features described at purchase, contact hello@jellybean.xyz with your account email, transaction reference and a description of the issue. We will investigate and arrange any appropriate correction or refund.

How to request a refund

Email hello@jellybean.xyz with your account email and transaction reference. Where your purchase was processed by a merchant of record, you can also request a refund from it, using the link in your receipt. Please do not send full card numbers or passwords. Approved refunds are returned through the payment provider, generally to the original payment method. Processing and bank posting times may vary.

Merchant of record purchases and your rights

Where a purchase is processed by a payment provider acting as merchant of record, that provider's buyer terms and refund policy also apply to it. Nothing in this policy limits mandatory legal rights or any greater refund entitlement applicable to your purchase.

Custom projects

Custom builds, implementation and managed services agreed separately with BOP Labs Inc. are governed by the cancellation and refund provisions in the applicable signed agreement. The first-subscription refund offer above does not apply to those separately contracted services.